Complaints

At ICICI Bank, we believe in providing the best services to our customers. We provide our customers with easy access to information on our products and services.

If at any stage you feel that our service levels are not upto your expectations please feel free to contact us. You may please complete and submit the Grievance form in writing to Bahrain Branch, Call us or Email us.

We will get back to you within five working days of receipt of your Grievance. The Bank shall endeavor to resolve or respond to your grievance within 4 weeks of issuing a written acknowledgment.

Click here to read our Grievance Redressal process.

In you are not satisfied with the Bank’s response, you may contact the Customer Complaints Officer Using the details below:

Head of Operations
Phone No. +973-17576125
E-mail- bahraincomplaints@icicibank.com

If you remain dissatisfied with the response from the Customer Complaints Officer, you may ask Bank Senior Management contact details from Customer Complaints Officer to further escalate your complaint.

If you do not receive a reply from the Bank within 4 weeks or you are not satisfied with the Bank’s final decision, you have the right to refer the case to the Central Bank of Bahrain’s (CBB) Consumer Protection Unit. You can submit the case through the ‘Complaint Form’ on the CBB’s website www.cbb.gov.bh.

Or

You have the option of approaching the Central Bank of Bahrain at the address below:

Consumer Protection Unit
Central Bank of Bahrain
Manama
Kingdom of Bahrain
Phone No.: +973-17547789

The copy of the Code of Best Practices is available on the website and is also available on the site of the Central Bank of Bahrain.

ICICI Bank Limited's Bahrain Branch is Licensed and regulated as a conventional retail bank by the Central Bank of Bahrain, located at Building 2611, Street 2833, Block 428, Seef District, Kingdom of Bahrain.